Contact Timeblade Guild – Lightsaber, Katana & HEMA Support
Welcome to Timeblade Guild Support
If you have questions about your order, our lightsabers, LED katanas, battle-ready swords, or HEMA equipment, you’re in the right place. Our team responds personally (we don’t use any AI to generate answers) to collectors, duelists, and martial artists across Europe and worldwide.
Email: info@timebladeguild.com
Messenger: Chat with us via Facebook Messenger (button at the end of the page)
Response Time: 12-24 hours
Why Contact Timeblade Guild?
Timeblade Guild is a sword and lightsaber company specializing in:
Neopixel lightsabers
Heavy dueling lightsabers
LED katanas
Battle-ready katana replicas
Historical European Martial Arts (HEMA) equipment
Medieval European Swords
We combine historical craftsmanship with modern pop culture design. Whether you are a competitive HEMA practitioner, a lightsaber duelist, a cosplay enthusiast, or a sword collector, we are here to guide you properly.
Unlike automated marketplaces, we provide direct, knowledgeable support.
What Can We Help You With?
Order Tracking
Need an update on your shipment? Send us:
Your full name
Order number
Email used at checkout
We will check your order status and provide tracking information.
Warranty & Repairs
If your lightsaber, katana, or HEMA gear has an issue, contact us with:
Photos or video of the problem
Order number
Description of usage conditions
We will guide you through warranty evaluation quickly and clearly.
Returns & Refunds
Questions about returns? Please review our Refund & Returns Policy first, then email us with your request. We will explain eligibility, timelines, and next steps.
Lightsaber Configuration & Technical Support
Need help with:
Neopixel settings
Soundboard configuration
Blade compatibility
Heavy dueling recommendations
Tell us your use case:
Competition
Stage choreography
Training
Collection display
We will recommend the safest and most suitable option.
HEMA Equipment & Sizing Guidance
Choosing the right size for:
HEMA jackets
HEMA pants
Gloves
Feder swords
Send us your measurements and training level. We work with HEMA practitioners and understand the importance of correct fit and balance.
Custom Orders & Special Requests
Looking for:
Custom katana builds
Bulk club orders
Special engraving
Academy partnerships
We regularly collaborate with HEMA clubs and martial arts groups across Europe. Contact us to discuss possibilities.
Where Is Timeblade Guild Based?
Timeblade Guild operates from Budapest, Hungary, serving customers across the European Union and worldwide.
We understand EU shipping regulations, import considerations, and warranty standards. Our goal is long-term trust, not one-time sales.
Frequently Asked Questions About Contacting Timeblade Guild
How long does Timeblade Guild take to respond?
We typically reply within 12–24 business hours. During peak periods, responses may take slightly longer.
Do you support HEMA clubs?
Yes. We collaborate with HEMA academies and training groups. Bulk orders and partnerships are welcome.
Can I request sizing help before ordering?
Absolutely. Send your measurements and intended usage, and we will guide you before you purchase.
Do you ship internationally?
Yes. We ship across the EU and worldwide. Contact us if you have specific customs or import questions.
Can I contact you about product recommendations?
Yes. If you are unsure which lightsaber, katana, or feder is right for you, describe your training level and goals. We will advise honestly.
Our Commitment to Sword & Martial Arts Enthusiasts
Timeblade Guild is more than an online shop. We are part of the martial arts and sword community.
We focus on:
Historically informed designs
Practical training equipment
Durable dueling-grade lightsabers
Honest technical advice
Transparent policies
If you have questions about safety, balance, steel types, Neopixel durability, or HEMA tournament suitability, we welcome detailed discussions.
Before You Contact Us
For faster answers, you may also want to review:
Many technical and shipping questions are answered there.
Ready to Reach Out?
We look forward to hearing from you.
📧 Email us at: info@timebladeguild.com
💬 Message us via Messenger